Saturday, October 9th, 2010
Devise a disaster recovery plan – It’s important to start with the basics and add to the plan over time. To begin, define what is important to keep the business running – i.e. email and application access, database back-up, computer equipment and the “recovery time objective” or how quickly the ...
Posted in General, Knowledge Base, security, Technical | No Comments »
Saturday, September 11th, 2010
We're regularly asked 'who's best for broadband?', here's why we recommend PlusNet:
How much experience do we have?
Ourselves, only a few months, but we've had clients with them for years. They've all been very happy with the service.
What makes them stand our from competitors?
UK Based Support both on the phone and ...
Posted in General, Internet, Knowledge Base, Recommended, Reviews, Suppliers | No Comments »
Saturday, August 7th, 2010
This problem occurs on Vista machines for one of the following reasons:
This Disk Cleanup Utility was used to delete the Hibernation File Cleaner
The computer does not support the hibernation feature
The hibernation feature is disabled
The Hybrid Sleep feature is enabled
Note - The Hybrid Sleep feature puts the computer to sleep and ...
Posted in FAQ's, General, Knowledge Base, Technical, Windows Vista | No Comments »
Saturday, June 5th, 2010
PCToolbox is a technical blog run by Brandstar's technical director Graham Martin and Alex Cottier.
Using the WordPress Platform and a modified template to fit perfectly you can find hardware/software reviews, polls, tutorials and more for the newbie tutorials and computer help.
Posted in Case Studies, General, Reviews | No Comments »
Tuesday, April 13th, 2010
When you renew you AVG you'll be given a new license to activate your software with. Here are some simple steps to activate the new license...
Double click on the AVG icon. This will be found on your desktop or in the bottom right-hand of your screen.
[This step only applies if ...
Posted in FAQ's, General, Knowledge Base, security, Software, Technical | No Comments »
Monday, March 1st, 2010
When working on clients machines we often find far too many toolbars in use in their web browser. Having several toolbars can slow down the program, let in spyware/trojans/viruses if they're not secure, cause the browser to crash, take up a lot of space and mess up with your settings ...
Posted in Downloads, FAQ's, General, Internet, Knowledge Base, security, Software, Windows 7, Windows Vista, Windows XP | No Comments »
Wednesday, February 24th, 2010
LogMeIn is a piece of software commonly used by technicians for remote support. Here's a tutorial to help you install the program.
Firstly, your IT support technician will have emailed over a link for you to download/install LogMeIn. Click on the link.
The below page will then appear. Type in a relevant ...
Posted in Downloads, General, Internet, Knowledge Base, Software, Technical | No Comments »
Wednesday, February 3rd, 2010
Ever been infected with a virus but not known what to do? Well have no fear...Brandstar is here...with a tutorial to help you remove the virus!
Firstly download the free version of Malwarebytes
Now you need to turn off System Restore. Use the following tutorials to aid you:
For Windows 7
For ...
Posted in Downloads, FAQ's, General, security, Software, Technical, Windows 7, Windows Vista, Windows XP | 1 Comment »
Saturday, January 30th, 2010
Sometimes you may need to disable LogMeIn, but not uninstall it. This might be the case if Brandstar or another IT support company uses LogMeIn to provide remote support, you may want to be sure they can only gain access when you want them to and therefore turning it off ...
Posted in FAQ's, General, Internet, Technical, Windows 7, Windows Vista, Windows XP | No Comments »
Saturday, October 10th, 2009
AVG have now released their new range of anti-virus software! We've been impressed by AVG 9 so far and think it's worth downloading...after all it's essential that your computer has the most up to date virus protection available to keep it safe and secure. It's a free upgrade for all ...
Posted in Downloads, General, Internet, security, Software, Technical | No Comments »
